Returns

Effective Date: 8 December 2024

1. Introduction
At Rando Training Club®, we aim to provide you with the best products and customer experience. If you are not completely satisfied with your purchase, this Returns Policy outlines your rights and the process for returning items purchased from our website, www.randotrainingclub.com ("Website").

2. Eligibility for Returns
2.1 Timeframe
You may return eligible items within 30 days of receiving your order.

2.2 Condition of Items
To be eligible for a return, items must be:

- Unused, unworn, and unwashed.

- In their original packaging with all tags and labels intact.

2.3 Non-Returnable Items
Certain items are non-returnable, including:

- Digital products (e.g., e-books, training materials).

- Gift cards.

- Personalized or customized items.

- Items marked as "Final Sale" at the time of purchase.

3. How to Initiate a Return
3.1 Contact Us
To start a return, please contact us at info@randotrainingclub.com with the following details:

- Your order number.

- A description of the item(s) you wish to return.

- The reason for the return.

3.2 Authorization
Once your return request is approved, we will provide you with instructions on how and where to send your item(s). Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs
4.1 You are responsible for the cost of return shipping unless the item is faulty or incorrect.
4.2 We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Refund Process
5.1 Inspection of Returned Items
Once we receive your returned item(s), we will inspect them to ensure they meet the return eligibility criteria.

5.2 Refund Method
Approved refunds will be processed to the original payment method used at checkout. Refunds typically take 5-7 business days to appear in your account, depending on your payment provider.

5.3 Deductions
Shipping fees paid during checkout are non-refundable, except in cases of incorrect or faulty items.

6. Exchanges
6.1 We offer exchanges for eligible items, subject to availability. To request an exchange, follow the same process outlined in "How to Initiate a Return."
6.2 If the replacement item is unavailable, a refund will be issued instead.

7. Faulty or Incorrect Items
7.1 If your order arrives damaged, defective, or incorrect, please contact us at info@randotrainingclub.com within 48 hours of receiving your item.
7.2 Provide photos of the item(s) and a description of the issue to help us resolve your concern.

8. Late or Missing Refunds
8.1 If you haven’t received your refund within the expected timeframe, first check with your payment provider as processing times may vary.
8.2 If you still have not received your refund, please contact us at info@randotrainingclub.com.

9. Additional Information
9.1 Items returned due to unsuccessful delivery attempts or refusal to accept delivery will be refunded excluding shipping fees.
9.2 For items purchased during promotions or with discounts, the refunded amount will reflect the promotional price paid.

10. Contact Us
For questions or assistance regarding returns, refunds, or exchanges, please contact us at:

Rando Training Club®
Email: info@randotrainingclub.com